Answering the Call to Service Design: An Interview with Phi-Hong Ha by Steven Heller

What is service design? Heller asks interaction designer Phi-Hong D. Ha to describe the skills needed and challenges posed by this emerging field.

Blood Types by Angela Riechers

Will the thirst for vampires ever be sated? Riechers examines the many incarnations of Nosferatu, Dracula and their ilk in popular culture and what they say about us.

Naming Names for Fun and Profit by Ralph Caplan

What is it about some brands that makes people want to be their walking billboards? Caplan reflects on the lure of logos and labels.

Neurath, Bliss and the Language of the Pictogram by Phil Patton

Are images more powerful and widely understood than words? Patton looks at the pictorial languages of Otto Neurath and Charles Bliss.

Make/Think Sketchbook by Carolyn Sewell

Three days in five spreads: one designer’s illustrated take on the recent biennial AIGA Design Conference, “Make/Think.”

Committees Commit, Designers Design by Gregory M. Donley

The words “design by committee” are dreaded. But Donley contends that the wisdom of the crowd and the hand of the designer can make a pretty good team.

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